Critical Incidents for Intercultural Communication in the Workplace

This project will research and develop short communication scenarios (or critical incidents) based on authentic challenges in intercultural communication from an Alberta professional and industrial workplace context. The critical incident scenarios will be created in video format, supported by an activity guide. Instructors will have the enhanced ability to use an Alberta based resource to teach intercultural communications to immigrants. The project will enhance the employability of immigrants by creating a resource that will develop their intercultural communication competence, preparing them to navigate communication differences in a multicultural workplace. Enhanced intercultural communication competence will support immigrants to more effectively enter the Canadian labour market and maintain employment.

Deliverables

Critical Incidents videos

• Incident A1 - Speaking Up
• Incident A2 - The Road to Success
• Incident A3 - Small Gestures
• Incident A4 - It Feels Unprofessional
• Incident A5 - Lunch, Alone
• Incident A6 - The Rules of the Game
• Incident A7 - Whose Job Is It
• Incident A8 - An Uncomfortable Conversation
• Incident A9 - What Does it Take
• Incident A10 - Finding a Way to Connect
• Incident A11 - So We’re All in Agreement Then
• Incident B12 - Being on Time
• Incident D13 - Coming Up Against Hard Edges
• Incident C14 - Negotiating the Personal and the Professional
• Incident C15 - Getting to Know Our Colleagues
• Incident C17 - It’s A Pretty Simple Affair
• Incident C18 - It’s Time to Focus on What Matters
• Incident D19 - It’s Clearly a Language Thing
• Incident D20 - The Power of Suggestion

Guides

• Introduction
• Activity Guide
• Scene by Scene Breakdowns
• Video Transcripts