Examine the fundamentals of communication and the development of interpersonal, therapeutic nurse-patient, and professional relationships with members of the interdisciplinary health-care team. Examine factors that influence our ability to communicate effectively and discover communication strategies that can improve our interactions with others. Discover the connections between effective communication, patient safety, and safe, high-quality care. Learn about theories related to communication climates, groups, teams, conflict and conflict management, and intimidation behaviour.Note: Restricted to Practical Nurse and Practical Nurse for Internationally Educated Nurses (some class sections of this course may not be open to PNDIEN).
