Get help at the Library

Instructions below are for current students trying to access online library resources*.

1. Be sure that you are attempting to log into the library login page, and not the vendor login page. You should see a yellow bar at the top of your screen to log in.

2. You will then be prompted to login using the same credentials you use to login into Moodle.

3. Still not working? Try a different browser, or try clearing your cache

Try a different browser.

If you are using Internet Explorer, try using Chrome or Firefox. The settings in one browser might prevent resources from displaying while another browser works just fine.

If that does not work, please email library@norquest.ca  and we will respond as soon as we can.

• For help with Solaro, see this FAQ
• For help with Hoopla, see this FAQ
• For help with your library account, please email library@norquest.ca

* You have access to resources for 30 days before and after classes. Please plan accordingly.

Please visit our Library at Home guide for information about how to get in contact with library staff and access library services from off-campus.

Instructions below are for current students trying to access online library resources*.

1. Be sure that you are attempting to log into the library login page, and not the vendor login page. You should see a yellow bar at the top of your screen to log in.

2. You will then be prompted to login using the same credentials you use to login into Moodle.

3. Still not working? Try a different browser, or try clearing your cache

Try a different browser.

If you are using Internet Explorer, try using Chrome or Firefox. The settings in one browser might prevent resources from displaying while another browser works just fine.

If that does not work, please email library@norquest.ca  and we will respond as soon as we can.

You can also watch our  How to Log In from Off-Campus tutorial  to learn how to do this. 

* You have access to resources for 30 days before and after classes. Please plan accordingly.   

Book a Student Meeting Room here.

At the Login page, use your Network Login User Name.

To log in to Solaro, you will first need to know your 13 digit library number and your 4 digit library pin.

If you do not have your 13 digit library number, please email the library at library@norquest.ca with your name and student ID from your @mynorquest.ca email to request it.

You should have recieved your library PIN in an email when you first started at NorQuest.

If you do not have the email, you can get your 4 digit library PIN by going to the "Borrow" page on the NorQuest library website, and then by clicking the button "Get my PIN".

An email will soon be sent to you with your 4 digit PIN. Your Solaro log in will be the following: username: 13 digit library number and password 4 digit library PIN.

1. Select the red Borrow tab at the top of the library website.
   
2. Then click the orange Log In To My NEOS Account button.
   
3. Then enter your NEOS Barcode & PIN to login.

Your NEOS Barcode is on the bottom of your student ID card:

If you use the NorQuest Mobile ID app, it is on the second page of the app: 

Information about your PIN was sent to your NorQuest email at the beginning of your first term.​

If you can't find it or would like to reset it to something easy to remember, select the button that says

'Get My PIN' to create a new PIN for your account. 

• On the Checkouts tab, you can see the date items are due and renew items: 

• The Holds tab shows if your requested book is ready for pick up. If it says Yes, note that date that you must pick it up by. After that date, the book will be sent back.

• The Fines tab shows any accrued fines:

Please contact the library if you have any questions about fines on your account and to learn about fine payment options. 

As a NorQuest student or staff, you can:

To ensure fair access to resources, including required textbooks, the Library keeps heavily-used materials on "reserve".

Required textbooks as well as calculators can be borrowed for up to 3 hours.

Other reserve items such as phone chargers and white board markers can be borrowed for up to 24 hours.

If you would like to borrow a reserve item, please see us at the Library Service Desk.

We will be able to help you quickly if you have the following information handy: Title OR Course Name & Number.

Textbooks can be purchased from The Core (Bookstore).

NEOS is a cooperative library consortium consisting of government, hospital, college and university libraries throughout Alberta.

NEOS libraries share their books and other physical resources. Through NEOS, you will have access to an estimated seven million items that you can request to be delivered to the NorQuest library. 

Other Questions you may have about NEOS:

What personal information are you collecting?

Personal information extracted consists of:

-name
-address
-phone number
-email
-college identification number (library account number)

The personal information you provide to the college is collected under the authority of Section 33© of the Alberta Freedom of Information and Protection of Privacy Act. It will be used to create your NorQuest Library account.

Why do we have to go through this process?

Because NEOS is a library consortium, and several libraries within the consortium share the same system, the personal information listed above will be shared with library partners within the shared system for the purpose of identity verification in order to facilitate material loan and other library services at NorQuest and partner libraries. 

What is the risk to me if I consent to share my personal information?

The risk to you is minimal. It is similar to requesting a public library account. You need to provide your name and contact information and in return, you are granted borrowing privileges. NEOS is no different. Libraries adhere to an ethos of confidentiality; libraries do everything possible to protect the privacy of the people who use their services.

How long will my personal information stay in the NEOS system?

Library accounts are expired when a student withdraws or ends their studies. Accounts are purged from the system two years after expiry unless there are outstanding items or fines charged to the account. When NEOS libraries exit the shared system, only their clients' personal information will be carried over into their new system. If you wish to borrow from a library that has left the shared system, you must visit the library in person to create a new account, or you may place an interlibrary loan request through NorQuest College Library. 

What happens if I do not provide consent?

If you do not provide your consent your personal information will not be transferred to the NEOS library system. As a result, you will not be able to place ‘holds’ on NorQuest or non-NorQuest materials.

Can I change my mind?

Yes. You can return to the original email in your MyMail account and select “I agree”. It will take at least 24 hours to update your account.

Late fees on any item can be paid by e-Transfer to NorQuest College. Please contact NorQuest College Library at Library@NorQuest.ca for more information. 

Fees for lost or damaged items must be paid to the owning library. If you need to pay for a lost or damaged item, please contact the owning NEOS library for payment options. 

If you have questions about the fines on your account, please get in touch with NorQuest College Library at Library@NorQuest.ca from your NorQuest e-mail. We understand that there are many reasons you may not be able to pay fines (childcare, illness, self-quarantines, etc.). 

If you find a book in the catalogue that is not at NorQuest, place a Hold on the book to have it delivered to NorQuest or another NEOS library.

To place a hold, you will need to have your NEOS Library Barcode & PIN. 

You will receive a notification when the book arrives.

______

You can also place an interlibrary loan request for books, book chapters, or article requests. Complete this form:  https://norquest.libwizard.com/f/ILL to place an interlibrary loan request.

Yes.

If you live outside the Greater Edmonton Area, you may request items from the NorQuest Library to be mailed to you. Items will be shipped via Canada Post with a return label included. This is at no cost to you.

However, Reserve materials are not available for loan. If you are in need of a textbook, they can be purchased online through The Core (NorQuest's bookstore). You can also use Scan on Demand request form to ask for a single chapter of a book.

We also have many eBook options. Please visit our ebook help guide for more information.

Follow this tip sheet to register and use Hoopla.

Please connect with us if you have any problems.

Find and order your books from the NorQuest Bookstore (The Core): https://thecore.norquest.ca. 

For further assistance, review the bookstore's FAQs page. 

You can request portions of text books on reserve through our Scan on Demand Service.

You can return them to any of the three book drop boxes at NorQuest College.

These are located:

• inside the Learner Centre at the Library help desk,
• outside the Learner Centre,
• and at the Office of the Registrar.

Students will receive an email with their 13 digit barcode and instructions to retrieve their PIN.

If you no longer have access to this email, please email library@norquest.ca with your full name. We will respond as soon as we can with your library barcode. 

We cannot provide your PIN via email. Once you have your barcode, please use this form to request your PIN. You must use your NorQuest email to receive your information.   

If you need help with research, citation, or references visit the library help desk in the Learner Centre, or contact the library by e-mail (library@norquest.ca), phone (780-644-6070), text (587-600-0084), chat, or book an online or in-person appointment with a librarian.

If you require help for anything else related to your assignment, contact Tutorial Services.

The first time you login to access online library resources through OneSearch, you will be prompted to review a privacy policy. You may also see this prompt the first time you log into EBSCO databases such as EBSCOhost, Business Source Complete, and several others. You may choose to accept EBSCO’s data retention if you would like to create a personalized MyEBSCO account and access EBSCO content from off-campus. It is not necessary to create a personalized MyEBSCO to access online library services, however some content may be unavailable to you if you do not accept EBSCO's data retention policy.

To learn more about EBSCO’s privacy policy and personalized MyEBSCO accounts contact the library at library@norquest.ca.

There are a handful of options for embedded library support. Including:

• Library Resources Block
• Customized Library Block with specific resources
• Liaison Librarian Contact Information
• A research/citation forum hosted by a librarian
• Embedded library tutorials and activities
• Online APA course (option: connect to gradebook to verify completion)

Review and request your options at this link: https://norquest.libwizard.com/f/embed 

If you would like to add these resources yourself, we have a guide with step-by-step instructions: https://libguides.norquest.ca/linking/

You can also connect with your Library Liasion who can answer any questions you may have.

Please visit this guide for a breakdown of how to access and use eBooks.

You may have noticed that we have different platforms for eBooks.

This is similar to how you might be able to watch a movie on Netflix and Amazon Prime but not on Disney +. Or, a movie may only be available on Disney + and not on the others. eBooks are similar. The NorQuest Library has subscribed to as many platforms as we can to give you access to as many books as possible.

Remember, we are here and happy to help if you need help locating or accessing eBooks.

Please submit your suggestions using the "Suggest an item for the library" form here: https://library.norquest.ca/find.aspx

1. Select the red Borrow tab at the top of the library website.
   
2. Then click the orange Log In To My NEOS Account button.
   
3. Then enter your NEOS Barcode & PIN to login.

Your NEOS Barcode is on the bottom of your student ID card:

If you use the NorQuest Mobile ID app, it is on the second page of the app: 

Information about your PIN was sent to your NorQuest email at the beginning of your first term.​

If you can't find it or would like to reset it to something easy to remember, select the button that says

'Get My PIN' to create a new PIN for your account. 

• On the Checkouts tab, you can see the date items are due and renew items: 

• The Holds tab shows if your requested book is ready for pick up. If it says Yes, note that date that you must pick it up by. After that date, the book will be sent back.

• The Fines tab shows any accrued fines:

Please contact the library if you have any questions about fines on your account and to learn about fine payment options. 

• The OSJA runs an Academic Integrity Course that can be added to Moodle Courses. 
• Librarians can address plagiarism and offering paraphrasing guidance during instruction sessions.
• There are also online guides to orient students to Plagiarism and How to Research.

To ensure equitable access to key resources, including required textbooks, the Library manages heavily-used material using the “reserve” system.

Reserve items:

• Identified by instructors for the purpose of “on-campus use only”
• Kept securely at the main library desk
• Textbooks and calculators can be borrowed for up to 3 hours
• Other reserve items such as phone chargers and white board markers can be borrowed for 24 hours

If you are an instructor and you want to place textbooks or required readings on reserve, please contact library@norquest.ca or complete this form.

Sourcing, ordering, and processing items for the Reserve Collection can take several weeks. Please submit your request a minimum of three weeks in advance if you would like the material available by a specific date. Reserve requests are accepted year-round.

• If you have materials from another NEOS library (U of A, MacEwan, etc.), return items to a book drop at NorQuest College.
• Return items from the Edmonton Public Library to the closest EPL Branch.

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On July 19, 2023, your email changed from '@mynorquest.ca' to '@norquest.ca'. Your NorQuest College Library account will automatically update to the new email address on July 20, 2023. If you have signed up for optional library services, please refer to this information to learn how your account may have been impacted.

If you are looking for assistance with accessing other college accounts such as Moodle, MyQuest, etc., please connect with Computer Commons.

1. Select the red Borrow tab at the top of the library website.
   
2. Then click the orange Log In To My NEOS Account button.
   
3. Then enter your NEOS Barcode & PIN to login.

Your NEOS Barcode is on the bottom of your student ID card:

If you use the NorQuest Mobile ID app, it is on the second page of the app: 

Information about your PIN was sent to your NorQuest email at the beginning of your first term.

If you can't find it or would like to reset it to something easy to remember, select the button that says

'Get My PIN' to create a new PIN for your account. 

• The Fines tab shows any accrued fines:

Please contact the library if you have any questions about fines on your account and to learn about fine payment options. 

• On the Checkouts tab, you can see the date items are due and renew items: 

• The Holds tab shows if your requested book is ready for pick up. If it says Yes, note that date that you must pick it up by. After that date, the book will be sent back.

Access ACF with this link: https://libguides.norquest.ca/db-acf 

This is where you can stream movies like 28 Days and A Beautiful Mind.

Explore all available Streaming Video resources here.

You can get immediate help by talking to any staff member in the Learner Centre. Or you can anonymously send a text to (587) 600-0084.

If you do not need immediate assistance, but you would like to share feedback on your experience with noise in the Learner Centre, please complete this form: https://norquest.libwizard.com/f/noise. 

Complete this form:  https://norquest.libwizard.com/f/ILL to place an interlibrary loan request for books, book chapters, or articles not available through the NorQuest library.

Access Criterion with this link: https://auth01.norquest.ca/login?url=https://media3.criterionpic.com/cod/lcl_top_subjects.htx

This is where you can stream movies such as The Soloist. 

Explore all Streaming Video resources here.

The Writing Centre was discontinued in 2019 and no longer exists. The services provided by the Writing Centre can be accessed through Library Services or Tutorial and Academic Coaching Services.

For help with research and citation, visit the library help desk in the Learner Centre, or contact the library by e-mail (library@norquest.ca), phone (780-644-6070), text (587-600-0084), chat, or book an online or in-person appointment with a librarian.

For writing help, connect with a tutor: https://libguides.norquest.ca/tutorialcoaching 

We love suggestions! 

Use this form to request a resource.